Pathethic service! Theives! Unprofessional!

I have spoken to four of Glocell call centre consultants.

My contact will be ending in March. I recently received a sms saying my bill is + - R800,I want to know how did it get to that amount in detail. I have had a credit limit of R300 on my account and if I am close to going over it my device gets blocked, what happen to that block. Does the call centre not have scripts I have spoken to four people and each person gave me a different story

Why does you call centre consultants not put a customer through to a senior individual to handle the call, instead they are rude or does team leaders not exist in Glocell Call Centre It’s really unprofessional.

I really can go on and on and on.

Please see below:

1. Nonkhutula-I spoke to her on the 26/02/2018 at 10:45AM She is extremely rude and has attitude I requested to speak to a Team leader and she kept saying this is a not a manager’s call and I must got read the terms and conditions and then put me on hold for 25 mins and cut the call.

2. Liyanda-I spoke to on the 26/02/2018 at 11:30 AM She informed me my bill is - + R800 I requested why is it that high and she said it’s because of data. I informed her that I had a block on my account which usually blocks me from using my device if I should come close to my credit limit. She said yes she can see a credit limit form of R300 and then notified me I called in twice and requested I change it to R600 and then R800. I told her that I have no knowledge of it, its common sense why would I make my credit amount more than my initial contract. She said that she will call me and get the calls for me in 48hrs. NB: After that call my device was blocked, that is extremely weird as well as you would call it *****

3. Mariaan-I spoke to her on the 26/02/2018 at 15:51PM She has no call etiquette and sound irritable She said she cannot tell me what my bill is

4. Tshepo-I spoke to on the 27/02/2018 at 14:55PM I requested to speak to a team leader, he said hold on and call dropped. I called back and call was answered by him. He informed me whatever I ask him the team leader will answer the same thing. He said my query is going to go to IT to investigate who increased the credit limit on my account. I asked him how long will the investigation be, and he said he does not know. I then asked him what happens if the investigation is still on going and my debit order goes off for that amount and then the call dropped.

This is why I need to speak to a manager/team leader who can actually assist me with my query and explain to me with respect.

Regards