1 reviews | Active since Sept 2014
Pathethic service. False advertizing and misleading the consumer
<p>In June 2016 I signed up for a Cell contract with Glocell and was promised that if I did so I would qualify to go on a MSC cruise in 2017. At first I was very sceptical but did my research and after speaking to several agents of glocell I was assured that the deal was 100% legit. After signing up the contract I received a voucher with instructs which I followed to the letter to redeem my voucher. My voucher redemption was successful and I was instructed to call in November to make a booking for the cruise. On the 1st of November I called the relevant number to make a booking. The agent who answered congradulated me for qualifying and told me that he will be sending me a booking form to choose dates and cruise I would like to attend. A few days went by and I never recieved anything. I wrote up to glocell via facebook and eventually and agent managed to resolve the issue and forward me a booking form for a 4 night cruise between the 13th and 17th of March 2017. I immediately completed the form and forwarded to Glocell. I followed up on the booking regularly and was always asked to be patient and that I will recieve confirmation soon. Last week Friday I recieved a notification saying that there are no more promotion bookings? I called Glocell and an agent informed me that Glocell could not deal with the volumes of bookings that they had and discontinued the campaign. What kind of business is Glocell running? This is pathetic, misleading and extremely disapointing. Glocell as taken false advertising to greater level. Glocell being a well established company should have not made empty promises. You have basically ****** from the consumer. I would like with immediate effect to cancel my subscription. To the agent who was assiting me, Tsheko Sereme, thank you for nothing.</p>
Dear Emmanuel,
Thank you for taking the time to contact the GloCell team.
GloCell was not aware that this was only limited to 1,000 promotional cruises, in fact the managing agent had reassured GloCell that there would have been more than enough capacity. Regrettably it turns out that there were not enough however part of the promotional T&C’s was that this was subject to promotional availability. Also, completion of Registration and Bookings only happened 5 months after the campaign close, seeing that there are no promotional TLC/MSC Cruises left however GloCell has provided for an R8,000 Discount.
Please be advised, that Tsheko Sereme is not a GloCell employee, he is a TLC employee.
Warm Regards
The GloCell Team
Dear Emmanuel,
Thank you for taking the time to contact the GloCell team.
GloCell was not aware that this was only limited to 1,000 promotional cruises, in fact the managing agent had reassured GloCell that there would have been more than enough capacity. Regrettably it turns out that there were not enough however part of the promotional T&C’s was that this was subject to promotional availability. Also, completion of Registration and Bookings only happened 5 months after the campaign close, seeing that there are no promotional TLC/MSC Cruises left however GloCell has provided for an R8,000 Discount.
Please be advised, that Tsheko Sereme is not a GloCell employee, he is a TLC employee.
Warm Regards
The GloCell Team
Dear Glocell
This is not the consumers problem. Glocell should have done their homework before launching this campaign. Had I known that the promotion was limited to a particular amount I would have never signed up. But thet was an assurance and I put my good faith in glocell. The R8000 discount does not benefit me in anyway as my monthly spend is minimum. This is a problem that Glocell made and I expect you to fix it. I will not execpt this and let it go. If I dont get what I want I will expose glocell for this ****.
Dear Glocell
This is not the consumers problem. Glocell should have done their homework before launching this campaign. Had I known that the promotion was limited to a particular amount I would have never signed up. But thet was an assurance and I put my good faith in glocell. The R8000 discount does not benefit me in anyway as my monthly spend is minimum. This is a problem that Glocell made and I expect you to fix it. I will not execpt this and let it go. If I dont get what I want I will expose glocell for this ****.