Patethic Service

Good Day, I have taken a contract with Glocell on the 15 April 2016 i received the mobile on 28 April 2016 after several attempts of calling them and having no feedback. i finally received a call from the courier company on the 26 April telling me that they will deliver the mobile on the 28 April. i received the cellphone on the 28 as promised by the courier company and then i inserted the sim card and switched the phone on i contacted glocell to ask them to port the number for me and i was told that within 24 hours i need to remove the sim card and put it back into the phone and it will be sorted out.i have tried it ever since Thursday i received the mobile and nothing seems to be working.when you call customer services its either their systems are down or they cant hear you, if you ask to speak to speak to a manager or team leader they are always in a meeting so you get through to nobody.the people that work there do not know anything they just cant help a customer.what kind of customer service do glocell have.i get put through from department to department and no one knows what is happening.and then once i finally get through after an hour of waiting when someone answers the call i can merely only speak for 12-15 mins and then i am cut off. the consultants are extremely rude and they just shut you out by saying you need to go through another department.i need a manger to call me as soon as possible as this is really pathetic customer care.its now 10 days and still the number is not sorted.when they need us to take a contract they are very good to us but when i require assistance with porting a number they cannot assistance.i need a response.when you call the branch they are even worse they cannot assist in anyway.i cannot continue with this,if this goes on in this way i will be sending back the mobile and will withdraw my contract.this is utter nonsense.they will need to upgrade their systems urgently. i want a response immediately. Nusreen