Passing the buck

<p>My contract which was with Autopage was transferred to Cellc and Glocell appointed as the service provider. I called to cancel contract in mid June and advised need to fill out a form to confirm this. sent them an email 13 or 14 July and never had a response to this and on the 27th of July went to their branch in southgate to have this terminated. I did not get the name of the consultant helping me but he put some details on the system and printed a form which I then filled and advised my contract would still end that month end. On the 3rd of August realised that the sim was still on and contacted the customer services aound 09h30 and advised they only just received cancelling forms around 09h45 while I was on hold on the customer service line and that the contract would not be terminated the end of August but in September as they start counting when they received the form and not when I went to the store. was advised to either call them or go back to the store to lay a complaint. I have been trying to contact the store without sucess as their line keeps giving a funny tone and since I work in the opposite direction, unable to go back there and feel I am being inconvenienced due to their *********** staff and should not be held liable for them not putting the forms timeously</p>