FI
FATIMA I

1 reviews | Active since Jul 2016

12 Jul 2016, 13:03

OVERBILLING AND NOT HONOURING LIMITS SET

<p>I have been with Autopage and Nashua Mobile before my contract was sold to Glocell, it has been a NIGHTMARE of overbilling on two of our data accounts. I have never experienced such horrible service. Called over 5 times, spoke to different supervisors, refuse to let me speak to a manager, they are ALWAYS in meetings, I doubt they even have managers. They are not resolving my billing queries and NEVER call me back after promising to do so. i want my problem solved and my money refunded and I want my contract moved to another service provider, I never authorised the move to Glocell and feel I have the right to change especially since they are *****ing peoples hard earned money !!@!!!</p>

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Replies (1)
Glocell
Glocell's reply12 Jul 2016, 14:53
Official

Dear Fatima,

We are really sorry for the way you feel, we have notified our support team of your matter and they are working on it. We assure you that they will help you get to the bottom of this. We sincerely apologise for the inconvenience that this has caused you.

Warm Regards,

GloCell