Over one month to solve an overcharged enquiry

<p>I have on a number of occasions either verbally, telephonic as well as email mentioned for a credit limitation from the glocell melrose arch branch. Sales consultant had assured me that the limit had been set, so excited about the new data sim card I had received...Unfortunately to my great dismay the incompetence of staff refusing to follow clear repetitive clear instruction to limit the useage had been my downfall, I had been billed for over R8000 for out of bundle data rates. The issue had been to and from and blame has been shifted between departments leaving me,the customer dissatisfied and frustrated!!!! I will never deal with glocell again and will never recommend such a dealer, with marketing schemes and campaigns that introduce customers only to have an adverse effect with pathetic,unacceptable and completely unprofessional staff feedback. Terribly disorganised organisation and does not deserve even a star.</p>