Over a week to trace a payment?

Received threats from company about suspending a line. Contacted and kept being vut-off. eventually managed to speak to a call centre agen, tried to assist, to no avail, Said he would get someone from Credit Control to call back, no-one did. Called again, managed to eventually speak to Burger who sounded very promising and helpful. Line by now, suspended! Sent POP a few times, passed on to Winnie who asked for it again!!!!!

This all started on 19 October 2017. Today = 30 October 2017 - still NOT CONNECTED / No idea as to where this is HEADING???????????