1 reviews | Active since May 2016

18 May 2016, 08:48

Outrageous billing

<p>I have never ecountered such bad service...</p> <p>1.I have been moved around from Nashua Mobile to Altech Autopage and now to Glocell (never communicated with and apprently none of my correct info was transferred either as now the billing is all a mess up - there should have been a limit on my cell number) </p> <p>2. Recieved an outrageous phonebill at the beginning of May from Glocell for over R12000 !!! and i get told it was for data... i find this hard to believe - this was just debited off of my account - no questions asked</p> <p>3. Trying toget through to the call centre for this is rather ridiculous as you either get left on hold or transferred to incorrect departments... this has been going on for over a week now.</p> <p>4. No records to prove to me what exactly i have been charged for ( i got sent and excel spreadsheet with data usage on it - this is not a proper record) - no itimised data usage - no answers at all!!!</p> <p>5. My incorrect details are on the statement (Which was eventally sent to me after i phoned numerous times!) my surname and address have both changed since 2014!</p> <p> </p> <p>This needs to get sorted out!!!</p>

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Replies (1)
Glocell
Glocell's reply07 Jul 2016, 09:27
Official

Dear Joanne,

We are really sorry for the way you feel and for the lack of assistance that you have received with your billing query. We have notified our support team of your matter and we assure you that they will help you resolve this.

Warm Regards,

GloCell

Best regards,