Not Registered on Network

<p>I have been a contract client for 1 year and 7 months with Altech Auto page and now Glocel. I am a Portfolio Manager and rely heavily on my cell phone to conduct business. My clients cannot get a hold of me which results in money lost every hour. I need urgent assistance on this matter. </p> <p> </p> <p>Yesterday (28-11-2016) at about 17:30pm, my phone goes off the network (cell c) completely whereby im unable to make or recieve calls, sms's, whatsapps etc. I had contacted glocel this morning (29-11-2016) @ about 09:00, spoken to a call center agent who advised that they will look into the matter and come back to me. I had provided her with my email address as im unable to recieve calls. Being sceptical about not recieving feedback i pro-actively went to a Glocel store in Town Sqare Weltevreden Park. </p> <p>In store agent Raphael advised that i should do a Sim swop, after doing to he advised that i will now be billed R 130 00.00 for the new Sim card which will go off my next Debit order. After switching on the phone, the problem still persists, no resolution. </p> <p>My expectation was that Raphael will contact the Technical department for assistance to which that did not happen. All that he advised was that i must wait for 2 - 24 hours for the card to register. I had no option but to leave the store with no resolve. I call Glocel on ********** from my land line to which they transfer me to their technical department (No. 10 in the queue), holding on for over 10 minutes, the call gets transferred to a voicemail for me to leave a message. At this point i am highly frustrated at this service.</p> <p>Ever since Glocel had taken over, i had endless pain and frustration with Glocel. I cannot wait for this contract to expire, I WILL NEVER DEAL WITH GLOCEL EVER AGAIIN!!! </p> <p> </p> <p> </p>