Not just bad service - no service

<p>Have an Huwai P8 lite phone on contract, after having the phone for about 6 months it stopped connecting to WIFI, i took the phone in to the East Rand mall branch, it was sent in for repairs and returned after +/- 3 weeks, still not connecting to WIFI, we then took it back and it was sent away for a further 3 weeks and returned once again unrepaired. I called the call centre and was told a manager would contact me. No one ever did, they instead sent a courier and collected the phone. It has now been 6 weeks and i cannot get an answer from the call centre, i have requested a call back twice as there is never a manager available to speak to me. Needless to say, i have STILL not been able to speak with a manager, call centre keeps telling me that the query has been escalated. Escalated to where exactly???</p>