Not getting my cruise

<p>Today my wife & I was left embarrassed & humiliated when we arrived at the MSC Cruise Office to board the cruise ship for our weekend away on the Cruise to Nowhere that we recieved when I took out a Glocell Data Contact in May 2016. I have submiited all the documents that was required for us to go on this cruise and we only had to recieve our voucher number from Glocell in order to board. On Tuesday 2017-01-03 I spoke to a guy by the name of Tiro who promised me that my matter would be sorted out but I never heard from him again. He even gave me a refference number: ********** 3. I again called on Thursday 2017-01-05 and I spoke to a lady by the name of Lungile who again assured me that my matter would be sorted and that she would personaly give me feedback but again I never heard from her. Only when I wrote a bad review on your website, Glocell responded by explaining that they are aware of the problems regarding the MSC cruises but they assured me that my matter would be sorted by no later than 12 January 2017 as we were to board the boat on 13 Friday 2017. At 13:30 on 2017-01-12 I decided to call Glocell as I have not recieved my booking number and I spoke to a lady by the name Mpo who informed me that our names was on the list for the cruise and that booking number would be emailed before the close of business but I never recieved it. We then became worried as the time was running out fast. I again called on 13 Friday 2017 and again spoke to Tiro who assured me that I will recieve my bookong number before we before we must board the boat and that the Glocell team is working around the clock to sort out the matter. My wife & I went to the MSC office and upon arrival at the front desk the lady needed our booking number but I informed her that we still waiting for Glocell to send it to us. The lady was very helpful and even called their head office who also confirmed that our names was on the list for the cruise and that only the booking number was needed. Again I called Glocell and again spoke to Tiro who then told me that I will only recieve my booking number by 17:00. I asked him how can they only send the booking number that time whereas the boat leaves at 16:00 and he could not give me a satisfactory answer. In the mean timeat 15:30 the doors of the MSC office was being closed and my wife and I, along with other Glocell customers were left stranded. My wife and I were left embarrassed and humiliated and it broke my heart to see the sadness in the eyes of my wife as I had to tell her that we have to go home. We had passports made and bought a luggage bag esspecially for the cruise, Iwe also had to get someone to look after our house for the weekend and I also put in leave for the cruise. At 17:52 I recieved a email from Glocell informing me that we will no longer be going on the cruise. I feel that Glocell used the MSC cruise to get customers to take out contracts, knowing that it will never materialize. That according to me it is a breech of contract on the part of Glocell and if I dont get the value of the cruise and my other expanses refunded to me then I will get my lawyers involved to recover those money's. I want someone from Glocell to call me with feedback with regards to this matter and I'm sure that more Glocell customers will do the same because the embarrasment and the humiliation my wife and I experienced on 13 Friday 2017 will stay with us for a very long time.</p>