Not getting my cruise

<p>I signed up for a Glocell contract that came with a MSC cruise valued at R8200-00 in May 2016 and I then recieved a linked with my unique code. I followed the link and I got my confirmation that should book my cruise in November 2016. After a long struggle and countless attemps to do my booking I was send documents with thre terms and conditions, as well as dates I had to choose from. I then chosed the cruise from 13-15 January 2017 and I emailed the documents back to Glocell which I then got confirmation that my documents was recieved on 22 November 2016. in the email I was told that a 10 working day period would apply to confirm that my cruise was booked. Since then I never got that confirmation and with the cruise date a mere 6 days away I'm left with no cer*****y with regards to the cruise. I had passports made for me and my wife, bought a luggage bag and put in leave but nobody at Glocell can or wants to confirm if we will be going on the cruise. On Tuesday 2017-01-03 I called Glocell and I spoke to Tiro who told me that my matter was going get urgent attention, he even gave me a refference no: ********** 3 but I never hear from him again. I again called on Thursday 2017-01-05 and spoke to a lady by the name of Lungile who again promised me that my matter would get urgent attention and tha she personally would come back to me with feedback but she did not. Where does this leave me and my wife as we have been looking forward to this cruise. If Glocell dont sort this matter out soon then I will cancel my contract and want my money refunded in full as well as the financial expenses Ifor the making of our passports and the luggage bag I had to buy because it seems like the cruise was just a **** to get people to take out cellphone and data contracts with them </p>