SD
Sharon D

1 reviews | Active since Oct 2016

10 Oct 2016, 14:09

Noone answers the phone

<p>I've been trying to get hold of Glocell for the past 3 weeks. I'm an Autopage client who has been moved to Glocell. I'm trying to get hold of them to query why some of my payments have not come off my account?? As a result, my phone has been barred. I've made payments and am trying to sort this out and have not been able on numerous occasions to even speak to a human being!!! I've phoned all the numbers avalable for Glocell, I've emailed them with my payments attached and received acknowledgment emails but not one person has phoned to help!!!</p>

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Replies (1)
Glocell
Glocell's reply11 Oct 2016, 16:27
Official

Dear Mrs Dismore,

Thank you for taking the time to notify the GloCell team of your unsatisfying experience you've had with us up until now.

Please know that we have escalated your matter and a consultant will be contacting you to rectify your matter.

Warm Regards

The GloCell Team