NON-PAYMENT OF REFUND

<p>My wife renewed her Cell Phone contract with GloCell Ballito in March 2016. Since the renewal she was invoiced for two handsets. This error was brought to the notice of the GloCell staff in Ballito. They refered the matter to "Head Office". </p> <p>The monthly invoices kept on reflecting two handsets and again my wife would call in at the Ballito branch to try and resolve the matter.</p> <p>The GloCell staff at Ballito were very helpful and assured my wife that they had requested a refund to be processed by Head Offcie.</p> <p>The account was never adjusted and eventually I contacted the call centre who advised that the matter was with the accounts and that I would be receiving an email to this regard.</p> <p>Again weeks have passed without any email or explanation.</p> <p>In the meantime charges for the second handset have ceased, but no refund has yet been received for the year an additional handset was charged for. </p> <p> </p>