Non-existent Support/Service

<p>For SEVEN days I have been trying to get my proof of ownership as you did not supply it via the delivery company when you had my upgrade delivered. I need it in order to do a warranty fix on the screen. I currently do not have a working phone because of this.</p> <p> </p> <p>I used the portal, TWICE, I called THREE times before the call was actually answered. Upon getting through I was put from one department to another and back and fro FOUR times before finally giving up on an 11 minute phone call. I am really tired of having to repeat myself.</p> <p> </p> <p>If you expect ANY post sales support or assistance from Glocell, you will not get it. I have finally tried the last resort of sending them an email and I can only hope for the best. This is in direct contravention of the national consumer protection act as I cannot do a warranty repair due to their refusal/inability to provide me with proof of ownership. Either they need to terminate my contract immedidately and take the phone back or provide me with the information I NEED in order to get my warranty fix done.</p> <p> </p> <p>They were VERY quick to try and sell me insurance when I purchased the phone but now that I want to do a warranty repair I cannot get the information. I am shocked and disgusted with the lack of service. I really thought that Autopage was bad, Glocell bought their books when they sold them off for Cell C and now I am stuck with even worse service than before.</p> <p> </p> <p>I really hope that this is resolved VERY quickly.</p>