Non existent services and empty promises
<p>I purchased a R99pm contract with Glocell in June 2016 during the MSC cruise special andemera have had endless problems and since:</p> <p>1. My bill limit was not activated even though I clearly advised the sales last. This resulted in a bill of R2800+ instead of the R99pm that I was expecting. </p> <p> </p> <p>2. Despite logging a query and receiving confirmation that my limit was put in place, I was billed R800+ in October again and have received no remediation regarding point 1.</p> <p> </p> <p>3. I also cannot reconcile the itemised billing with the actual activity on the account. In some instances I was billed 1GIG in a minute and also billed when no one was even home. Also my wifi cuts off mid month saying I've exceeded limit and I cannot access the 15GIGS at night once the day time 5GIGS are depleted. </p> <p> </p> <p>4. Despite numerous calls to the Call Centre which takes at least 30min to get through, there been no response to the queries I logged requesting data validation reports and remediation. Ref no: ********** and ********** among others. Escalated emails have not been answered.</p> <p>5. Finally I cannot get through to book my cruise.</p> <p> </p> <p>This is beyond ridiculous and amounts to ****************. I want my money back and I want the promised benefits realised. The next step is legal action. </p> <p> </p> <p>Really angry client</p>
Good day,
We are terribly sorry for the unnecessary inconvenience and disgruntlement caused.
- Please provide us with your GloCell mobile number so that we may rectify points 1 to 4. Please remember to post your response privately so that we may have view of the mobile number.
- Please provide us with the following details in order for us t have your booking form sent to you:
- Name
- Surname
- ID Number
- unique Voucher Code
- Cell phone number used to register
- Email address
Warm Regards
The GloCell Team
Best regards,
Good day,
We are terribly sorry for the unnecessary inconvenience and disgruntlement caused.
- Please provide us with your GloCell mobile number so that we may rectify points 1 to 4. Please remember to post your response privately so that we may have view of the mobile number.
- Please provide us with the following details in order for us t have your booking form sent to you:
- Name
- Surname
- ID Number
- unique Voucher Code
- Cell phone number used to register
- Email address
Warm Regards
The GloCell Team
Best regards,
The mobile number is: ***.
Previous reference numbers for queries logged:
***
***
Name: Christelle
Surname: September
ID Number: ***
unique Voucher Code: Did not receive such a code ?
Cell phone number used to register: ***
Email address:***
Please can I have time frames for resolution.
I previously spoke to Caron in your call centre on 27/09 and she promised me a 48hr turnaround time which did not materialise
The mobile number is: ***.
Previous reference numbers for queries logged:
***
***
Name: Christelle
Surname: September
ID Number: ***
unique Voucher Code: Did not receive such a code ?
Cell phone number used to register: ***
Email address:***
Please can I have time frames for resolution.
I previously spoke to Caron in your call centre on 27/09 and she promised me a 48hr turnaround time which did not materialise
Dear Christelle,
Thank you for your prompt response.
We see that there have been numerous tickets logged in your name - we have enquired with the assigned consultant. They will be contacting you shortly.
Thank you for providing us with the requested details; we have added you to our list. Please rest assured that you will be receiving your booking form from TLC.
Warm Regards
The GloCell Team
Best regards,
Dear Christelle,
Thank you for your prompt response.
We see that there have been numerous tickets logged in your name - we have enquired with the assigned consultant. They will be contacting you shortly.
Thank you for providing us with the requested details; we have added you to our list. Please rest assured that you will be receiving your booking form from TLC.
Warm Regards
The GloCell Team
Best regards,
Hi,
After calming me down with a prompt, but insubstantial private Hello Peter response, I still have had no further real action from the Glocell team. No booking form for my cruise, no reply to my queries and no refund of the money ****** from my account.
In the meantime, my wifi has once again depleted in the first week of the month - on a Monday morning when no-one was home... Strange? I also received a bill for a further R1037 payable at the end of November.
I'd like t o to change my star rating to a 0 star rating... Why is that not possible.
Hi,
After calming me down with a prompt, but insubstantial private Hello Peter response, I still have had no further real action from the Glocell team. No booking form for my cruise, no reply to my queries and no refund of the money ****** from my account.
In the meantime, my wifi has once again depleted in the first week of the month - on a Monday morning when no-one was home... Strange? I also received a bill for a further R1037 payable at the end of November.
I'd like t o to change my star rating to a 0 star rating... Why is that not possible.
Dear Christelle,
We are terribly sorry for the terrible experience, once again!
Please rest assured that we have followed up with TLC as to why your booking form has not been sent as your name was put on the list on Monday.
As for your data depletion, we will have a representative look into your account.
Warm regards
The GloCell Team
Best regards,
Dear Christelle,
We are terribly sorry for the terrible experience, once again!
Please rest assured that we have followed up with TLC as to why your booking form has not been sent as your name was put on the list on Monday.
As for your data depletion, we will have a representative look into your account.
Warm regards
The GloCell Team
Best regards,
Dear Christelle,
TLC have just confirmed that your booking form has been sent to you, please confirm once you have received it.
Warm Regards
The GloCell Team
Best regards,
Dear Christelle,
TLC have just confirmed that your booking form has been sent to you, please confirm once you have received it.
Warm Regards
The GloCell Team
Best regards,
Booking form received - will book today. Who is TLC anyway? I will rest assured when all my queries have been resolved and the service into which I contracted has been restored.
Booking form received - will book today. Who is TLC anyway? I will rest assured when all my queries have been resolved and the service into which I contracted has been restored.
TLC are our promotional partners.
We understand Ma'am.
Warm Regards
The GloCell Team
Best regards,
TLC are our promotional partners.
We understand Ma'am.
Warm Regards
The GloCell Team
Best regards,
One service failure on top of another:
Despite the promises in the replies - see below, no one has even contacted me to BEGIN resolving my data issues, unfulfilled service and overcharging which is running towards R4700.
How hard is it to pick up the phone and tell what in the world is going on?
I understand why you reply privately. No company would stay in business if they publicly declared unfulfilled promises!
--------
8 November
Dear Christelle,
Thank you for your prompt response.
We see that there have been numerous tickets logged in your name - we have enquired with the assigned consultant. They will be contacting you shortly.
Thank you for providing us with the requested details; we have added you to our list. Please rest assured that you will be receiving your booking form from TLC.
Warm Regards
The GloCell Team
10 November
Dear Christelle,
We are terribly sorry for the terrible experience, once again!
Please rest assured that we have followed up with TLC as to why your booking form has not been sent as your name was put on the list on Monday.
As for your data depletion, we will have a representative look into your account.
Warm regards
The GloCell Team
One service failure on top of another:
Despite the promises in the replies - see below, no one has even contacted me to BEGIN resolving my data issues, unfulfilled service and overcharging which is running towards R4700.
How hard is it to pick up the phone and tell what in the world is going on?
I understand why you reply privately. No company would stay in business if they publicly declared unfulfilled promises!
--------
8 November
Dear Christelle,
Thank you for your prompt response.
We see that there have been numerous tickets logged in your name - we have enquired with the assigned consultant. They will be contacting you shortly.
Thank you for providing us with the requested details; we have added you to our list. Please rest assured that you will be receiving your booking form from TLC.
Warm Regards
The GloCell Team
10 November
Dear Christelle,
We are terribly sorry for the terrible experience, once again!
Please rest assured that we have followed up with TLC as to why your booking form has not been sent as your name was put on the list on Monday.
As for your data depletion, we will have a representative look into your account.
Warm regards
The GloCell Team