1 reviews | Active since Sept 2016

18 Sept 2016, 12:58

Non-existent Customer Service and overcharging

<p>I was an Autopage client and was then transferred to GloCell when they closed down (without any choice I might add). Since then I have been overcharged for the same service I had previously (monthly Cell C data bundle). When attempting many many times to get assistance with rectifiying my billing (before I was willing to pay) I got ZERO responce to any e-mails sent. They then cut off my service and upon taking further action directly with them (via a phone call) I finally get a senior consultant to assist who then promised things will be sorted out and I will be contacted by Sat 10th September. No surprise nothing was done, and I am still waiting to be contacted. (another week later) Further mails and messages left for this person, have again yielded no responce whatsoever. I have since sent a termination e-mail to them (as I am on a month top month contract) but again dont expect any responce whatsoever. There is a 99% chance, I will continue to be billed for services I can no longer use and do not wish too.</p>

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Replies (1)
Glocell
Glocell's reply19 Sept 2016, 10:40
Official

Dear Mr Theron,

Please accept our regretful apologies for the disappointing service and poor support you have received from the GloCell Team.

A GloCell Team member has been alerted of your matter and will be contacting you to rectify your billing dispute and to assist with your termination.

Warm Regards

The GloCell Team