Non-existent Customer Service and overcharging
<p>I was an Autopage client and was then transferred to GloCell when they closed down (without any choice I might add). Since then I have been overcharged for the same service I had previously (monthly Cell C data bundle). When attempting many many times to get assistance with rectifiying my billing (before I was willing to pay) I got ZERO responce to any e-mails sent. They then cut off my service and upon taking further action directly with them (via a phone call) I finally get a senior consultant to assist who then promised things will be sorted out and I will be contacted by Sat 10th September. No surprise nothing was done, and I am still waiting to be contacted. (another week later) Further mails and messages left for this person, have again yielded no responce whatsoever. I have since sent a termination e-mail to them (as I am on a month top month contract) but again dont expect any responce whatsoever. There is a 99% chance, I will continue to be billed for services I can no longer use and do not wish too.</p>
Dear Mr Theron,
Please accept our regretful apologies for the disappointing service and poor support you have received from the GloCell Team.
A GloCell Team member has been alerted of your matter and will be contacting you to rectify your billing dispute and to assist with your termination.
Warm Regards
The GloCell Team
Dear Mr Theron,
Please accept our regretful apologies for the disappointing service and poor support you have received from the GloCell Team.
A GloCell Team member has been alerted of your matter and will be contacting you to rectify your billing dispute and to assist with your termination.
Warm Regards
The GloCell Team
