ML
Michelle L

1 reviews | Active since Oct 2017

31 Oct 2017, 16:30

Non-Existant Customer Service

This is becoming the worst experience I have ever had with a service provider!!!! Debit order bounced due to an issue with the bank, so my line was blocked. I did an EFT payment and sent proof of payment from bank site. Emailed proof of payment to Customer Care and Credit Control as well. Sent 6 mails since 26 Oct 2017, till date, no reply or even acknowledgement of receipt!!!! Customer Care line ( ********** ) does not work, i keep getting a recorded message to contact Customer Care on 084 140, which is the number for Cell C Customer Care. Suprise, they can not help me because my contract is through Glocell. Totally pathetic that Glocell only has one contact number, and even more so that it doesn't work. Will surely be taking to social media until this issue has been sorted!!! Pathetic!!!

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Replies (1)
Glocell
Glocell's reply01 Nov 2017, 09:44
Official

Good day Michelle,

Thank you for your post.

Please accept our sincerest apologies for the poor service you have experienced from the team, as well as for the frustration and inconvenience caused.

Please take the time to send your details, along with your Proof of Payment to ***, so that we may rectify this matter.

Kind Regards,

The GloCell Team

Best regards,