Nokubonga, I'm waiting for your call.....

I have never dealt with such incompetence in all my life. All I want to do is to terminate my cellphone contract that expired in March. Wer're now in May and they still cant seem to sort this out for me. Instead, I continue to be billed ********ly high rates on a contract that I never took with them, but was forced to deal with them when Autopage went under. The "senior" representative allocated to me to deal with my issue, Nokubonga, only ever calls me after a complaint on Hellopeter (this is my 3rd in 2 months). All she does is feed me empty promises and i suspect that her only job is to placate irate customers but not actually do anything for them. This allows the company to get in a couple of months of exorbitant bills to cover the cost of taking over Autopage. I have done everything that was asked of me. I submitted their request, I waited the 30 days and some and still there's nothing. I need to start exploring other options by the look of it.