NoClucell what they are doing

I have called the called centre on numerous occasions to cancel my month to month contract with cell C (Call centre pick up time is **********). Eventually out of frustration I went to the Hillcrest branch +- 30 min drive from my home to try sort this out. Even the branch of Glocell tried to call the call centre to see how to move a contract to pre-paid. I was flabbergasted. It has now been a month and a half. Today I have called them again as surely by now my account should have been moved to pre-paid. I sat on the phone listened to terrible music and a recorded voice telling me to "please be patient" for 17 MINITUES. Eventually I could not stay on any longer. So here I am on Hello Peter hoping to get some resolution to this BloCell situation.