1 reviews | Active since Jul 2014
No Way To Resolve Issue
<p>Good day, I have been a client for over 6 months, on a monthly basis i monitor my data and ensure i am within limits. I have always been billed the same amount, last month i received a bill for R900 more than my usual bill, according to the customer service, this was for a download worth R800. I have requested more information on this which i was promised i would receive. It has been a month, tried calling, tried emailing, tried using the support online but was not successful in resolving the issue. I have given Glocell notice that they are not authorised to debit this amount since they cannot provide details around the data usage. </p>
Good day Lesharin,
Thank you for taking the time to contact the team.
We are sincerely sorry for the lack of support you have experience recently. We do appreciate you taking the time and effort to express your discontent; this allows us to review our processes in order to improve our service levels.
Please rest assured that your data usage/billing dispute has been escalated to the relevant department. A consultant will be in touch, to assist you, shortly.
Warm Regards
The GloCell Team
***
Best regards,
Good day Lesharin,
Thank you for taking the time to contact the team.
We are sincerely sorry for the lack of support you have experience recently. We do appreciate you taking the time and effort to express your discontent; this allows us to review our processes in order to improve our service levels.
Please rest assured that your data usage/billing dispute has been escalated to the relevant department. A consultant will be in touch, to assist you, shortly.
Warm Regards
The GloCell Team
***
Best regards,
Good day
Following your response, i simply received an email from customer service stating that i have an open line and that i need to monitor my data. I already know this, it is obvious. I requested an investigation to a specific download which i am disputing. I now called the call centre, after 10 minutes of holding, a consultant anserwed. They did agree that the request was logged and that they would forward me the statement of downloads. He then informed me that after looking at the statement and if i want to dispute i should call back. How crazy is this. I advised the consultant to simply tell me what was the R800 download for, he put me on hold. I held on for 20 minutes!!! after which the call cut. I checked my emails, no statement received.!!!
Good day
Following your response, i simply received an email from customer service stating that i have an open line and that i need to monitor my data. I already know this, it is obvious. I requested an investigation to a specific download which i am disputing. I now called the call centre, after 10 minutes of holding, a consultant anserwed. They did agree that the request was logged and that they would forward me the statement of downloads. He then informed me that after looking at the statement and if i want to dispute i should call back. How crazy is this. I advised the consultant to simply tell me what was the R800 download for, he put me on hold. I held on for 20 minutes!!! after which the call cut. I checked my emails, no statement received.!!!