No support for cancellation of contracts
<p>I sent through a notice to terminate my contract on the 28th of July with an effective termination date of 31 August 2017. </p> <p> </p> <p>I have not received any response from Glocell and when I phone them they cut me off when I say I want to follow up on the cancellation request. </p> <p> </p> <p>I want feedback regarding the cancellation of my contract! </p>
Good day Kenneth,
Thank you for your post.
Please accept our apologies for the lack of service and communication which you have received from the team.
Please be advised that your account was deactivated on the 10th of May 2017, already.
Kind Regards,
The GloCell Team
Good day Kenneth,
Thank you for your post.
Please accept our apologies for the lack of service and communication which you have received from the team.
Please be advised that your account was deactivated on the 10th of May 2017, already.
Kind Regards,
The GloCell Team
Dear Glocell Team who wrote this response,
Please get your facts straight before posting a response to a complaint. How could it be deactivated in May when the contract only finishes at the end of August?
Regardless, I got hold of someone who assisted with the issue. Termination confirmed for the 31st of August, verbally and in writing.
Dear Glocell Team who wrote this response,
Please get your facts straight before posting a response to a complaint. How could it be deactivated in May when the contract only finishes at the end of August?
Regardless, I got hold of someone who assisted with the issue. Termination confirmed for the 31st of August, verbally and in writing.