MM
Matthew M

1 reviews | Active since Jul 2016

25 Jul 2016, 15:44

No stars should be an option for Glocell!

<p>After being with Altech Autopage for many many years, being thrown to the dogs that are Glocell has been more infuriating and painful and financially draining than any other service provider of any sort in any country!</p> <p> </p> <p>There should have been an opportunity to leave Altech and find my own service provider when they sold out and handed us over to Mickey Mouse and the gang - but why would they care with a 1.5 Billion rand payout!</p> <p> </p> <p>I have left so many messages, wasted endless amounts of money waiting for someone to pick up the phone only to be cut off as someone's does pick up over and over again!</p> <p>The service consultants have no idea what they are talking about and they all contradict each other!</p> <p>There is NEVER a supervisor available, and when messages are left they are not returned and the issues are never dealt with.</p> <p>I was left for over a week with a suspended line when my account was paid up in full!</p> <p>If I breach the contract by not paying, then they are super efficient in suspending my line, but when they are in breach of contract by not providing the service they agree to in that contract it's all fine and no one is bothered to fix it!</p> <p> </p> <p>we should be allowed to get out of these contracts that were very deviously handed over to Glocell!</p> <p> </p> <p>Pathetic service, no knowledge of product, no follow through on promises made - all grounds for breaching of contract!</p> <p> </p> <p>I demand to be set free from this trap of below mediocrity!</p>

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Replies (1)
Glocell
Glocell's reply24 Aug 2016, 14:55
Official

Dear Matthew,

We are really sorry for the experience that you have had with us so far. We are glad that you line has been re-activated and that you can now use your line.

Kind Regards,

The GloCell Team