No sign of new handset or feedback

<p>I was contacted by Glocell on Tuesda 11 July with regards to an upgrade. I agreed to a plan and was told the phone will be delivered to me on or before Friday 21 July.</p> <p>I've since not heard from them. I called them, waited 10 minutes to be put through to a consultant, she checked my details, told me to hold and more than 20 minutes later I put the phone down.</p> <p>I need to know where my phone is. I am at a different address now and I warned the consultant who phoned me initially on the 11th about this. I was told I don't need to worry the handset will be delivered on time.</p> <p>I also logged an email complaint on 23 July and also heard nothing.</p>