1 reviews | Active since Sept 2016

10 Nov 2016, 15:41

No Sevice what so ever

<p>My contract was moved over from Autopage to Glocell and since then I am having terrible problems.</p> <p> </p> <p>The first is the problem of the contract not being on the correct contract type. It still reflects as a Casualchat 100 where it should actually be a Smartchat 2GB. I am being charged for out of bundle data rates where I should be getting 2gig data per month. I have been to the Fearie Glenn branch on numerous occasions and the problems still persists. I have tried to call the Glocell customer care line on numerous occasions were the call eventually gets dropped after 20min of holding on for a consultant. The one time I did manage to get hold of a consultant, the consultant had me on hold for approximately 20min and low and behold the call got cut off again.</p> <p> </p> <p>The service that I am receiving from this company is truly appauling. There are still open tickets, from as long back as 8 September, on my account that I tried to load data bundles onto my phone that has not even been actioned yet.</p> <p> </p> <p>The issues just get worse, for the last couple of weeks there has been numerous occasions where I have to restart my phone just to get signal back. I have been using iPhones for a while now and never in the past did I have to restart my phone to get a signal again.</p>

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Replies (1)
Glocell
Glocell's reply10 Nov 2016, 16:07
Official

Good day,

We are dreadfully sorry for the disgruntlement and inconvenience caused.

We would like to assist you as soon as we possibly can; in order for us to do so, please provide us with the GloCell mobile number in question. Please remember to post your response privately so that we can have view of your number.

Warm regards

The GloCell Team

Best regards,