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Albert D

1 reviews | Active since Jan 2014

21 Sept 2016, 17:42

No service delivery from Glocell

<p>My cell account was barred due to none payment, it was paid only problem was the reference was wrong. I emailed the proof of payment on the 01/09/2016 the line was opened, since then the line was barred on the 10/09, 14/09 and the 20/09/206. Each ime I phoned and was told the proble is resolved, except yesterday the callcenter said they cant open the line although the did it the previuos times. They said the problem would be resolved by late yesterday, it was not. I phoned again today the lady put me on hold for 22 minutes and did not come back to me. So if this is the level of their service I wonder how they got started. My line is still off but fully paid.</p>

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Replies (1)
Glocell
Glocell's reply22 Sept 2016, 10:11
Official

Dear Mr van Deventer,

We do apologise for the inconvenience and poor support you have received from the GloCell Team thus far.

Please be assured that a GloCell Team member will be contacting you shortly.

Warm Regards

The GloCell Team