No Service and faulty/useless apps that cost me about R2,000

<p>I work in Namibia and come to SA on a regular basis. I got a new phone and downloaded the glocell mobile app as to load data anyother way is highly frustrating because you wait on hold and they only operate from 8-5. </p> <p>So I load a 2 or 3 gig data bundle on the app, receive confirmation and carry on with data usage. Thena feww days later I receive a call from Glocell stating thagt my bill account is abnormally high. They say its my data and I told them that I loaded a bundle on the app and it is impossible. She confirms that they could see the request, but it never did load. I told her to sort it out, because it is not my problem and I will be very upset if my bill is not corrected. And well, here I am. They did not correct it and my last bill was over R3000. I normally use max R500 when I load bundles. I went on their app to query this bout 2 weeks ago while in SA and wait on hold for over 30 minutes and I get cut off. Then I try another option where you can upgrade your package or creat an account and within 4 minutes i'm through. They say they can't help me and put me through to the death que again. After 35 minutes I gave up. Sent about 3 call requests through the app and still no one called back.</p> <p> </p> <p>I literally "stripped my m$%r" as this is not on! additionally, to load data, it seems the app does not work andy say you must call their number and get support. After getting cut off after the 30 minute holding hold for the second time I have decided to voice their terrible service and I want to change to Vodacom!!! But I'm sure there is a contract problem involved. </p> <p> </p> <p>WHAT I WANT:</p> <p>Is to have my bill corrected</p> <p>Is to have my contract relieved so that I can migrate to a proper service provider</p> <p>To get service of any possible form</p>