No Service and cant seem to get them to understand

<p>I have requested to upgrade on my line which has been done and i have received my phone but i need to change that number to a different number and been struggling to get someone to stay on the line and after 2 weeks nothing has been still,</p> <p>This morning i was busy with one of the customer service agents and the line just dropped and they didnt even bother phoning me back to have my issue resolved i am at the point where i want to cancel my contract with glocell if this matter is not being resolved asap.</p> <p>My question is how much airtime must i waste before they assist me and resolving this issue.</p> <p>Please can some one get back to me as this is unacceptable and this company of yours lacks alot of customer representatives with s****.</p> <p>I also work as one but i dont keep my customers waiting before i resolve there issues.Why am i being treated as if im not important for glocell.</p>