1 reviews | Active since Jun 2016

02 Jun 2016, 08:25

No service

<p>Since Glocell has taken over my account from Altech Autocellular myaccount has sky-rocketed. When one phones the support number *** a recording plays, you eventually get to the accounts extension, it does not get answered, if you however select the sales and upgrades menu, a salesperson will answer immediately.</p> <p>I have requested statements from Glocell via their e-mails, which an operator tells me, does not work, however I per chance got hold of their credit control e-mail and requested information from them as well. At least they sent me the form to end my contract with them fairly fast. I have still not received statements for March-, April-, May 2016.</p> <p>I have also logged on to the Glocell website to view my statements which reflect no extra charges but still they debit me with exorbitant amounts.</p> <p>Another provider would welcome my business and that is exactly what I recommend to other clients. Do not make use of Glocell as a cellphone provider.</p> <p> </p> <p> </p>

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Replies (1)
Glocell
Glocell's reply07 Jun 2016, 10:58
Official

Dear Gail,

We are really sorry for the experience that you have had with us so far and for the lack of assistance that you have received regarding your billing query. We would also like to apologise once again that you have not received any assistance from our call centre regarding your billing query once again. We sincerely apologise for the inconvenience caused as a result of this, we assure you that will help you to resolve your matter.

Warm Regards,

GloCell

Best regards,