1 reviews | Active since Jan 2017
No response MSC Cruise
<p>We qualified for the MSC cruise and submitted the booking form before the cut off date.</p> <p>We received no feedback or confirmation after numerous emails and almost <strong>40 calls</strong> to GloCell and TLC Marketing.</p> <p>Hours spent on the phone to hold on and speak to a consultant with no success. I have been trying to contact GloCell and TLC Marketing since <strong>mid November 2016</strong>!</p> <p>This is unacceptable.</p>
Dear Marilize,
We sincerely apologise for the delay that you have experienced.
GloCell is in the process of verifying the details of all customers who qualify for the MSC Cruise, considering there was a strict registration process.
As you might be aware, GloCell recently decided to take over the booking process for the MSC cruise campaign from the booking agents, TLC, since our customers were experiencing heavy delays. As a result, your query will be finalized in the next few days, please bear with us, we intend reverting to you once your qualifying status has been verified (no later than Thursday 12 January).
Warm Regards
The GloCell Team
Best regards,
Dear Marilize,
We sincerely apologise for the delay that you have experienced.
GloCell is in the process of verifying the details of all customers who qualify for the MSC Cruise, considering there was a strict registration process.
As you might be aware, GloCell recently decided to take over the booking process for the MSC cruise campaign from the booking agents, TLC, since our customers were experiencing heavy delays. As a result, your query will be finalized in the next few days, please bear with us, we intend reverting to you once your qualifying status has been verified (no later than Thursday 12 January).
Warm Regards
The GloCell Team
Best regards,