AP
Andre P
1 reviews | Active since Sept 2017
07 Sept 2017, 13:53
No reply re monthly statement
Sent this message to Glocell on 14 August 2017 (no response at all). "Kindly see itemised bill. Can you please explain what does this mean. This is the first time that I see this on my monthly statements? SEONE00700". My monthly bill for this month should be around R300 but is now nearly R1000.
It happened again for the second month. They didn't responded to any of my e-mails until now. If they are not able to resolve this matter urgently, I will have no choice but to forward this matter to "saconsumercomplaints" to take further action.
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Glocell's replyOfficial
13 Sept 2017, 09:59Good day Anlo,
Thank you for taking the time to air your dissatisfaction.
Please accept our apologies for the disgruntlement and inconvenience caused.
Please take the time to provide us with the mobile number in question, by sending an email to ***.
Kind Regards,
The GloCell Team
Best regards,
Glocell's reply13 Sept 2017, 09:59
Official
Good day Anlo,
Thank you for taking the time to air your dissatisfaction.
Please accept our apologies for the disgruntlement and inconvenience caused.
Please take the time to provide us with the mobile number in question, by sending an email to ***.
Kind Regards,
The GloCell Team
Best regards,