No Repairs - 3 months waiting

Good day, I have a Huawei P8 Lite contract with Glocell, which after a year, the wifi just stopped working. I took the phone in to the Glocell store. I was told that this is a common problem with the phone and that it had to be sent to Johannesburg (20/05/2017). I never received any correspondence or calls with any updates. After numerous calls, I was told the phone arrived on Saturday 26/08/2017 (3 months later). Getting there, I received a quote for R 1300.00 for LCD Replacement???????????? Now I had to pay first before the phone would be repaired. There is absolutely nothing wrong with the LCD. Now I have my phone back, but my original issue is STILL not resolved. Now I am told to contact the repair center myself and query. Really??? is this the service we pay for?