1 reviews | Active since Oct 2011
NO MSC Cruises
<p>So it is January 2017 and still no response from TLC or Glocell regarding my confirmation of Cruise even though we completed the forms and followed the requirements.</p> <p> </p> <p>I sent this email on the 19/12/2016 and tried call again but there is no answer.</p> <p>So ten working days have passed and I have not received any information from TLC regarding the cruise confirmation.</p> <p>I phoned today and spoke to a lady by the name of Zainaib at TLC and she mentioned that the dates given to us to choose is not available and that I should call next year for other dates.</p> <p>Kindly arrange that a date be sorted or allocated to us for a cruise in 2017 otherwise I will be taking this matter further. At this point it is looking like false advertising and empty promises from both Glocell and TLC.</p> <p> If I don’t get any response before the end of December 2016, I will be taking this up with the Consumer services Ombudsman.</p> <p> </p> <p>If i dont get a response or a date for a cruise, i will be taking the matter to CGSO for false advertising and for cancellation of the contract that we had to take out to get a cruise.</p> <p> </p> <p> </p> <p> </p>
Dear Roshiella,
We sincerely apologise for the delay that you have experienced.
GloCell is in the process of verifying the details of all customers who qualify for the MSC Cruise, considering there was a strict registration process.
As you might be aware, GloCell recently decided to take over the booking process for the MSC cruise campaign from the booking agents, TLC, since our customers were experiencing heavy delays. As a result, your query will be finalized in the next few days, please bear with us, we intend reverting to you once your qualifying status has been verified (no later than Thursday 12 January).
Warm Regards
The GloCell Team
Best regards,
Dear Roshiella,
We sincerely apologise for the delay that you have experienced.
GloCell is in the process of verifying the details of all customers who qualify for the MSC Cruise, considering there was a strict registration process.
As you might be aware, GloCell recently decided to take over the booking process for the MSC cruise campaign from the booking agents, TLC, since our customers were experiencing heavy delays. As a result, your query will be finalized in the next few days, please bear with us, we intend reverting to you once your qualifying status has been verified (no later than Thursday 12 January).
Warm Regards
The GloCell Team
Best regards,
Good day to Glocell
Please advise as above. Like most of your customers we would appreciate that you abide by your promise to give us our cruises as promised.
If i dont get an answer before COB tomorrow (with a date allocated to us for a cruise) i will be forwarding this matter to the Consumer Council as a Breach of Contract from your side.
This is no longer a "we will look into the matter" if you need information etc i have all the paperwork at hand you dont need to search and see if we qualify.
Thanks
Regards
Rosh
Good day to Glocell
Please advise as above. Like most of your customers we would appreciate that you abide by your promise to give us our cruises as promised.
If i dont get an answer before COB tomorrow (with a date allocated to us for a cruise) i will be forwarding this matter to the Consumer Council as a Breach of Contract from your side.
This is no longer a "we will look into the matter" if you need information etc i have all the paperwork at hand you dont need to search and see if we qualify.
Thanks
Regards
Rosh