No idea what "service delivery" means
<p>I am disgusted by their service! A call operator thinks she knows better to the point where she hung up after being rude and unprofessional and couldn't handle when it was given back to her and didn't even listen to how badly her company is messing up. I cannot even submit a escalated grievance. Absolutely pathetic and appalling. One holds for long periods of time for an operator on ***. To date, my complete waiting period for delivery of an uprgade on two seperate occassions now exceeds a month . </p>
Dear Nathi,
We are really sorry that you have not been assisted with your matter as yet. Please can you send us your contact number, your reference number and the name/s of the consultants that you have been dealing with. This will assist us greatly in resolving your query with us.
Warm Regards,
GloCell
Dear Nathi,
We are really sorry that you have not been assisted with your matter as yet. Please can you send us your contact number, your reference number and the name/s of the consultants that you have been dealing with. This will assist us greatly in resolving your query with us.
Warm Regards,
GloCell
Dear Glocell,
I have been back and forth with your consultants and I most reently spoke to Pam at head office regarding the termination of a contract that had already been terminated by myself but I have been upgraded. You have billed me for this terminated contract and I have asked via email and telephonically and via the terminationf orm I submitted in good time for the contract to be terminated. I have recorded the call I made with Pam and can put the dialogue together. Further to that upon the resistance I got from Sherlote via email i requested the phonecalls i'd made adn it turns out even though your automated system tells custoemrs that calls are recorded they're not so in my effort to build a timeline I was not able to because the information given is incorrect... I have seen no reversal on my bill and I am still on this contract which I terminated.
There's been backtracking and covering up. I am keeping record of everything I am doing with your offices because it seems there is some desperation going on at the expense of a consumer and surely I'm not the only want-to-be-ex-customer dealing with this type of issue.
Dear Glocell,
I have been back and forth with your consultants and I most reently spoke to Pam at head office regarding the termination of a contract that had already been terminated by myself but I have been upgraded. You have billed me for this terminated contract and I have asked via email and telephonically and via the terminationf orm I submitted in good time for the contract to be terminated. I have recorded the call I made with Pam and can put the dialogue together. Further to that upon the resistance I got from Sherlote via email i requested the phonecalls i'd made adn it turns out even though your automated system tells custoemrs that calls are recorded they're not so in my effort to build a timeline I was not able to because the information given is incorrect... I have seen no reversal on my bill and I am still on this contract which I terminated.
There's been backtracking and covering up. I am keeping record of everything I am doing with your offices because it seems there is some desperation going on at the expense of a consumer and surely I'm not the only want-to-be-ex-customer dealing with this type of issue.