NO FEEDBACK ON FARDULANT CELLPHONE UPGRADE

<p>ON THE 20TH OF FEBRUARY 2017 I RECIEVED A NOTHIFICATION OF AN UNOUTHORISED DEBIT ORDER FROM GLOCELL DEBITING MY ACCOUNT AN AMOUNT OF 1250.00. WHEN I GOT HOLD OF GLOCELL I WAS TOLD MY CELL PHONE CONTRACT WHICH TO MY KNOWLEDGE WAS CANCELLED WITH NASHUA MOBILE WAS STILL ACTIVE AND HAS BEEN UPGRADED TO AN IPHONE WHICH WAS DELIVERED IN DURBAN . I LOGGED A ***** CASE AND WAS TOLD I WILL BE GIVEN FEEDBACK. ALL REQUESTED DOCUMENTS WERE FORWARDED TO GLOCELL CUSTOMER CARE, I ALSO RECEVED AN EMAIL OF ACKNOWLEDGEMENT THAT ALL REQUESTED DOCUMENTS WERE RECIEVED.THAT WAS THE LAST TIME I HEARD FROM GLOCELL. I HAVE BEEN SENDING EMAILS REQUESTING PROGRESS UPDATES ON THE INVESTIGATION AND I AM GETTING NOTHING THE FRUSTRAITING PART IS THE DEBIT ORDER IS STILL GOING OFF MY ACCOUNT AND INCREASING ON A MOTHLY BASIS LAST MONTH IT WAS 4650.00 . I DONT UNDERSTAND WHAT IS TAKING SO LONG FOR THE INVESTIGATION TO BE CONCLUDED BECAUSE FIRST I AM NOT WORKING THEREFORE NO PAYSLIP THEREFORE COULD NOT HAVE BEED ABLE TO APPLY NOR UPGRADE A CELLPHONE CONTRACT.SECONDLY I DO NOT LIVE IN DURBAN MY ADDRESS ON THE CONTRACT I HAD WITH NASHUA MOBILE CLEARLY STATES MY ADRESS AS PRETORIA THEREFORE WOULD HAVE BEEN REQUESTED TO SUBMIT A PROOF OF RESIDEBTIAL ADRESS ACCORDING TO FICA WHICH WOULD HAVE BEEN IMPOSSIBLE FOR ME TO EVEN PRODUCE AS I DONT LIVE THERE. THIS MEANS THAT GLOCELL IS CONDORNING THE ********** ACTIVITIES COMMITED BY ITS EMPLOYEES BECAUSE NON OF THIS RECORDS EXISTS BUT AN UPGRADE WAS AUTHORISED AND STILL NO FEEDBACK ON INVESTIGATION . THIS COMPANY IS NO COMPLIANT TO THE CONSUMER ACT AND FAIS ACT HOW CAN YOU PROCESS A CERDIT TRANSACTION WITHOUT OBTAINIG ALL REQUIRED DOCUMENTS WHICH YOU GUYS ARE OBLIGATED TO RECIEVE FROM THE CONSUMER BEFORE EVEN THINKING OF CLICKING ON THE PROCESS BUTTON . I HAVE BEEN PATIENT FOR FAR TOO LONG NOW . YOU ARE D AMAGING MY CREDIT REPUITATION WITH THE BUREAU . I DO NOT HAVE CREDITS FOR A REASON I AM UNEPLOYED . CAN I STOP PAYING FOR SOMEONE ELSES INCOMPETENCE AND RECKLESS LENDING . CASE NO: ********** 5</p>