No feedback. No cruise. Hopefully no future customers

<p>I took out a contract with GLocell 6 months ago. This contract was advertised to come with an MSC cruise. Numerous phone calls and emails later I have filled in multiple forms and still have no further information. Glocell initially told me that there were delays and I would receive R100 towards drink vouchers on the cruise. Then I had to fill in different forms again this time because there were no further cruises and I must choose a hotel stay instead. Then I must fill in another form to choose a cruise which is now back on offer. Then I must fill in a customer detail form and submit back. I received an sms to say my form was received. Glocell even set up a dedicated email address to respond to queries regarding this offer. To date, Glocell does not respond to emails. I cannot say that I am impressed at all with Glocell. My billing was delayed by three months and then incorrect. It was sorted out and then out of the blue I receive yet another incorrect bill. This is shocking service from a company that states it is an industry leader (I suppose Glocell could be leading the negatvie review race)</p> <p>Very poor service</p> <p>Almost nonexistent communication</p> <p>Politician style promises (read as LIES!)</p>