GJ
Giliomee J

1 reviews | Active since Mar 2011

06 Oct 2016, 14:56

No Feedback, No Client Service

<p>My father has been struggling to get hold of someone at Glocell for more than a week now. Every month he has to try and call Glocell to find out what is billing amount is because he doesn't get his invoice in the post or email.</p> <p>Every month he is wasting lots of airtime just to try and get hold of someone at Glocell with no luck.</p> <p>Yesterday morning I complained on their Facebook page and I also messaged them. I then got a Reference Number and was told that they will call him to sort out this problem.<br />It's a day later and still nobody called him.<br />Reference number ********** <br /><br /></p>

0
Replies (2)
Glocell
Glocell's reply06 Oct 2016, 15:30
Official

Dear Piesang,

We have escalated your dad's issue and have communicated this to you on Facebook.

We are actively working on your matter and we will revert back to you ASAP.

Warm Regards

The GloCell Team

Best regards,

GJ
Giliomee J's update10 Oct 2016, 16:59
Reviewer Update

It really doesnt help at all if you reply on Facebook but still 4 days later no-one has contacted my father to sort out the problem.
Since Friday afternoon your Facebook team member has been ignoring my messages too.
It's a pity that I have to give one star. You deserve none.