CB
Colin B

1 reviews | Active since Jul 2015

05 Oct 2017, 08:24

NO customer SERVICE!!!!

I have tried to cancel my month to month contract with no success. Every time i call in I wait on the line for more than 10 minutes just to be cut off. I have sent a email to cancel with no response. i have ported my number to MTN and Glocell is still debiting my account??? Please can someone help me.

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Replies (1)
Glocell
Glocell's reply05 Oct 2017, 10:17
Official

Good day Colin,

Thank you for your post.

Please accept our sincerest apologies for the lack of support you have received from the team, as well as for the inconvenience caused.

Please rest assured that we have escalated this matter to our Credit Control department for further investigation. We will be in touch shortly.

Kind Regards,

The GloCell Team