NO COMMUNICATION REGARDING MSC CRUISE

Item: Glocell
Rating: 1

<p>I have been calling and emailing TLC, as well as Glocell, and recived no feedback regarding the new cruise dates/booking form. It is now 3.5 weeks and no one has contacted me about the status of my booking. This is terrible customer service and no one answers the phone or replies to any emails.</p>

Helpful (0)

Replies (3)

Glocell's replyOfficial

24 Nov 2016, 12:57

Dear Mr Thulsi,

Thank you for contacting the GloCell team.

Please rest assured that we have seen your email and have escalated your matter to TLC.

They will be contacting you with your confirmation.

Warm Regards

The GloCell Team

Glocell's reply24 Nov 2016, 12:57

Official

Dear Mr Thulsi,

Thank you for contacting the GloCell team.

Please rest assured that we have seen your email and have escalated your matter to TLC.

They will be contacting you with your confirmation.

Warm Regards

The GloCell Team

's updateReviewer Update

28 Nov 2016, 08:58

Hi Glocell,

It has been three days since you have escaled my query, however I have recieved no response at all from TLC.

There is only three days left for me to confirm my booking. This is completely unacceptable!

Regards,

Mr P. Thulsi

's update28 Nov 2016, 08:58

Reviewer Update

Hi Glocell,

It has been three days since you have escaled my query, however I have recieved no response at all from TLC.

There is only three days left for me to confirm my booking. This is completely unacceptable!

Regards,

Mr P. Thulsi

Glocell's replyOfficial

08 Dec 2016, 08:44

Dear Mr Thulsi,

We are following up on this with TLC.

Warm Regards

The GloCell Team

Glocell's reply08 Dec 2016, 08:44

Official

Dear Mr Thulsi,

We are following up on this with TLC.

Warm Regards

The GloCell Team