KB
Karl B
1 reviews | Active since May 2016
09 May 2016, 08:38
No answer
<p>I have tried numerous times to contact the support section.</p> <p>Once someone did call me back, and aked if the could help, and said my account is R69 a month.</p> <p>Glocell has been deducting over R300 off my account and I cannot get hold of them.</p> <p> </p> <p>What am I supposed to do??</p>
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Glocell's replyOfficial
23 May 2016, 18:08Dear Karl,
We are really sorry for the way you feel and for the lack of response that you have received from our call centre. We have forwarded your details to our support team who will investigate your billing charge. We sincerely apologise once again for the inconvenience caused as a result of this. We have been receiving an influx of customer queries and we assure that we will help you to resolve your matter; please bear with us during this time.
Warm Regards,
GloCell
Best regards,
Glocell's reply23 May 2016, 18:08
Official
Dear Karl,
We are really sorry for the way you feel and for the lack of response that you have received from our call centre. We have forwarded your details to our support team who will investigate your billing charge. We sincerely apologise once again for the inconvenience caused as a result of this. We have been receiving an influx of customer queries and we assure that we will help you to resolve your matter; please bear with us during this time.
Warm Regards,
GloCell
Best regards,