1 reviews | Active since May 2016
Never get a Glocell contract - they can't manage their business
<p>Please can you unblock my phone as per my request dated 1 June 2016? I've filled in all the documentation and taken time out of my work day to go visit your Cresta branch. I dealt with Simphiwe (Ref no ********** ).</p> <p> </p> <p>Altech (ie, Glocell seeing as you bought Altech) owe me R1,000-odd for overpayment of my accounts. I want that money refunded or offset against my subscription within the next 30 days.</p> <p> </p> <p>I'm at my wit's end trying to deal with you guys. Surely when you bought the Autopage contracts you would have done your homwework. Instead, I'm left with nonexistent customer service? Can I just cancel my contract and call it quits please?</p> <p> </p> <p> </p>
Dear Juan,
We are really sorry for the way you feel and for the lack of assistance that you have received in your attempts to unblock your line. We have notified our Credit Control department as well as our support team, we assure you that they will help you resolve your matter. We sincerely apologise for the inconvenience caused as a result of this.
Warm Regards,
GloCell
Dear Juan,
We are really sorry for the way you feel and for the lack of assistance that you have received in your attempts to unblock your line. We have notified our Credit Control department as well as our support team, we assure you that they will help you resolve your matter. We sincerely apologise for the inconvenience caused as a result of this.
Warm Regards,
GloCell