UB
Unine B

1 reviews | Active since Nov 2014

24 Aug 2016, 13:00

Never Ending Battle with Glocell just to get serviced by them.

<p>On the 16/8/2016 I have sent Glocell a email to confirm that come the 18/9/2016 when my contract ends with Glocell I will not continue with the service nor take out a new contract with them. Since I have been with Nashua Mobile then taken over by Autopage and then Glocell this has been the worst service ever.</p> <p> </p> <p>I have then been asked to complete a termination document. Which I did. I now need them to confirm that it was sent through and received by terminations department and that all is in order and my number moved to pay as you go. But this is a never ending battle. One cannot talk to terminations department and customer services just confirms that it has been sent to terminations. It has been 10 days. Numerous emails and phone calls and still nothing.</p> <p> </p> <p>This is unacceptable!!</p>

0
Replies (3)
Glocell
Glocell's reply24 Aug 2016, 16:02
Official

Dear Unine,

We have notified our support team to contact you with confirmation of receiving your completed documents to us; your reference number is ********** .

Kind Regards,

The GloCell Team

UB
Unine B's update26 Aug 2016, 08:45
Reviewer Update

2 Days later and still nothing!!!! Why is it so difficult? I even phoned again and spoke to a lady called Roelien which promised to phone me back within 15minutes... and still no feedback nor any phone call.

How can you do business like this? No customer service

Please advise urgently

UB
Unine B's update08 Sept 2016, 11:49
Reviewer Update

Today is the 8th of September and still no confirmation of my contract termination documentation to confirm all is sent and in order for it to end the 18th of September 2016. This is just not acceptable.

Please advise urgently