1 reviews | Active since Jul 2017

19 Jul 2017, 15:00

Never agree to renewal of contract

<p>I took out a contract with data and tab 2013 though Autopage. When I wanted to concell the contract March last year, I phoned Glocell and was informed that I signed a new contract in 2015 which I have no knowlege of.</p> <p> </p> <p>I spoke to a suppervisor and I was informed that I need to pay a cancellation fee which was more then the remaining monthly fees. I asked for the proof of me agreeing to a new contract which I never recieved. </p> <p>Yesterday They phoned me again and I asked for the some proof. So they dont allow me to cancell the contract or give me proof of the contract. Never trust them</p>

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Replies (2)
Glocell
Glocell's reply21 Jul 2017, 09:49
Official

Good day Marius,

We appreciate you taking the time and making the effort to air your dissatisfaction.

Please accept our sincerest apologies for the poor service you have received from the team, as well as for the disgruntlement caused.

Please rest assured that we have escalated your matter to our terminations department for further investigation. We will be in touch with you shortly.

Kind Regards

The GloCell Team

Glocell
Glocell's reply21 Jul 2017, 09:49
Official

Good day Marius,

We appreciate you taking the time and making the effort to air your dissatisfaction.

Please accept our sincerest apologies for the poor service you have received from the team, as well as for the disgruntlement caused.

Please rest assured that we have escalated your matter to our terminations department for further investigation. We will be in touch with you shortly.

Kind Regards

The GloCell Team