1 reviews | Active since Nov 2016

21 Nov 2016, 09:06

Nad Bad Service

<p>So this is my review i putted on.</p> <p> </p> <p>Bad service regarding promotion</p> <p> </p> <p>by lourens-de-jongh 1</p> <p> </p> <p>I took out a contract with Glocell and got the MSC Cruise with.I registered myself with the code i received and then got a email since then no news.I've been trying to phone but no answer.I googled a bit and see im not the only one having this problem.We need answers we need to plan dates please can we have feedback regarding this poor service.</p> <p> </p> <p>Then they reply with this message.</p> <p> </p> <p>glocell1 rep**** privately:</p> <p> </p> <p> Nov 17, 2016</p> <p> </p> <p>3 days ago</p> <p> </p> <p>Good day,</p> <p> </p> <p>We are terribly sorry for the inconvenience and frustration caused. </p> <p> </p> <p>Please provide us with your name, surname as well as your email address, so that we may assist you.</p> <p> </p> <p>Please remember to post your response privately so that we may have view of the required details.</p> <p> </p> <p>Warm Regards</p> <p> </p> <p>The GloCell Team</p> <p> </p> <p>Not to be suprised i still havent received feedback how bad is this for such a big company.</p> <p> </p> <p> </p>

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Replies (1)
Glocell
Glocell's reply23 Nov 2016, 13:20
Official

Dear Mr de Jongh,

Please be advised that you need to complete a booking form which we have asked TLC to send to you.

Warm Regards

The GloCell Team

Best regards,