kK
kieronmillard K

1 reviews | Active since Oct 2016

04 Oct 2016, 18:03

My line was cut and number given away after Glocell did not run debit orders!?

<p>a few months back i changed my bank to FNB, I called Glocell to provide them with the new banking details, after 2 months i noticed that no debit orders were running from Glocell. I called them up to findout what went wrong, they told me they did not have my new banking details!!! i gave it again and on the 3rd month still no debit order ran, I tried to called them up and discovered they cut my phone! I used my wifes phone and i eventually got through to someone who apologized, i gave another instruction to run the debit order... nothing!!! i then called again and was told i needed to make a depoist & send proof of payment, this was done, after 4 days of no working phone, i got my wife to call them, they thanked her for the payment, but "realucated my number"!!!!!!!!!!! and cant get my number back!?? i think this is *******! none of this is my fault, yet im paying for it by loosing my number! could someone from glocell who actually cares give me a call on my wifes phone so you can return my number and switch on my cell number! </p>

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Replies (1)
Glocell
Glocell's reply05 Oct 2016, 08:59
Official

Dear Mr Millard,

We appreciate you taking the time to alert us of your inconvenient matter. The GloCell Team would like to extend their most regretful apologies for the disgruntling service - or lack thereof.

Sir, please rest assured that your urgent matter has been escalated and a GloCell consultant will be contacting you to rectify your query.

Warm Regards

The GloCell Team