ME
Marlene E

1 reviews | Active since Jun 2017

06 Jun 2017, 03:45

Msc voucher and lack of communication

<p>I'm totally disgusted with the service level of this Brand. After renewing my contract with the promise of receiving the MSC voucher and getting my sister to also take out a contract so that she can also get a voucher, we are still waiting. Not due to a lack of trying but just knocking heads wherever we went and whatever we tried. My sister even spoke to the Marketing manager who promised a response by the end of February. We are now in June. What Brand build their values on lies? We have tried numerous times, logged complaints on the customer care email, been so tired, to no avail. To date nothing, no apologies and no corrective measures hence the reason why I'm finally lodging the complaint. Not a Brand I would recommend to anyone. Actually caused me to end my contracts with Cell c altogether.</p>

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Replies (2)
Glocell
Glocell's reply06 Jun 2017, 09:10
Official

Good day Marlene,

Thank you for your post.

Please accept our sincerest apologies for the disgruntlement and inconvenience caused with regards to the Cruise Promotion.

Please rest assured that we will be in touch shortly.

Kind Regards

The GloCell Team

Glocell
Glocell's reply06 Jun 2017, 09:10
Official

Good day Marlene,

Thank you for your post.

Please accept our sincerest apologies for the disgruntlement and inconvenience caused with regards to the Cruise Promotion.

Please rest assured that we will be in touch shortly.

Kind Regards

The GloCell Team