MSC cruise what a joke!

<p>I had completely the same experience as this user. I took up the deal on the 14th. Stil havent received my phone. According to Damian Pillay (on a recorded lone -20june 10:55) I would still qualify for the cruise eventhough I couldnt register before the deadline</p> <p>Their TLC department still doesnt have my details and after countless emails no one from their cust serv department has rep****. </p> <p>Im taking delivery of this phone based on what Damian said. Get ur act together. This is why people arent dealing with middlemen anymore. Only reason I took this contract is for the cruise!</p> <p>MSC Cruise deal - BAD service!!!<br />by virasha108 1<br />I have taken out the Glocell deal with any cell c contract for 24 months with a free MSC Cruise. I took out the contract on the 14 June 2016 which is within the promotional period. I spoke to Nkosinathi Dladla who can confirm this.</p> <p> </p> <p>My phone was delivered to me at my work place on 20 June 2016 at approximately 8:40 am. After I received my cellphone, I inserted the sim into the phone but the number was not activated as yet. I called the Glocell call centre with the hope of finding out how I will received the promotional code for the MSC Cruise but I was on hold for 15 minutes before the call was cut. I called about 3 times after that with the background music playing and eventually just cutting off.</p> <p> </p> <p>I called again this morning (21 June 2016) and was placed on hold for 19 minutes until I had to cut the call due to being ignored. I called again at about 8:35am and spoke to Karen who advised that within 7 days of the number being activated, I would receive the promotional code. I advised her that the number was active and I have not received any code thus far. She advised that the code will only be sent if I took out the contract within the promotional period. I confirmed that I DID take it out within the promotional period.</p> <p> </p> <p>She asked that I call ********** to find out if my name was on the list, they advised that they DO NOT have my details as yet and that I must take this up with Glocell. </p> <p> </p> <p>I called Glocell again after this, explained my problem to Sindiswa and was placed on hold AGAIN for another 8 minutes before my bill ran up!!!</p> <p> </p> <p>I do not have the time to keep calling, being placed on hold for long periods of time, being ignored and being hung up on. This is indeed very unprofessional of Glocell. I need my promotional code AS PROMISED. Glocell must contact me to advise if my name is on the list as I am a paying customer and the call centre is extremely unhelpful. I will report this to the Advertising Standards Authority of SA and the National Consumer Commission if I have to!!!</p> <p> </p>