1 reviews | Active since Nov 2016
MSC Cruise was promised
<p>I posted a complaint 2 weeks ago complaining about the MSC cruise tickets being promised by Glocell. Glocell wanted to attract more clients by rewarding them with free cruise tickets...but that was obviously just a marketing ploy to get more sales because we have tried to make a booking but not a single person has helped me.</p> <p> </p> <p>I began enquiring about making a booking in May 2016, I was told to call them back in Novemebr to make a booking...I have tried contacting them them using their phone number and email address contacts. When I posted my complaint on hellopeter I got a reply requesting me to fill out a form which I did but guess what...still no reply!?!?</p> <p> </p> <p>I will not recommend this company to anyone because of their terrible service, they do not take their customers seriously and they dont care about their embarrassing service.</p> <p> </p> <p>Lesson number one to the Glocell sales and customer service teams...dont promise what you cannot deliver. I will continue finding ways to air my negative experience with this company until someone starts paying attention.</p>
Dear Jared,
Thank you for taking the time to post your concerns.
Please be advised of the following:
- This was not a marketing ploy at all; the cruises are legitimate. We have customers who have recently cruised now, in December.
- Thank you for sending your forms through to us; this gives us a chance to follow up with TLC as to why you have not received your confirmation as yet.
We have sent your details through to TLC, the booking agents, who will then send your confirmation through to you.
Warm Regards
The GloCell Team
Dear Jared,
Thank you for taking the time to post your concerns.
Please be advised of the following:
- This was not a marketing ploy at all; the cruises are legitimate. We have customers who have recently cruised now, in December.
- Thank you for sending your forms through to us; this gives us a chance to follow up with TLC as to why you have not received your confirmation as yet.
We have sent your details through to TLC, the booking agents, who will then send your confirmation through to you.
Warm Regards
The GloCell Team
Good day Glocell team, I have now received a voucher for this cruise and I am told that if the cruise value is more than the voucher then I need to pay the difference. Firstly, this was NEVER disclosed until now. We were led to believe that we would be given actual cruise tickets. Secondly, the next cruise available that can be covered without needing to pay in the difference is scheduled for November 2017! I have been trying to make a booking since May 2016. How can you honestly think this behaviour is acceptable? I have only experienced frustration for the last 6 months, this is **** has decieved many people. Be proud of yourselves!
Good day Glocell team, I have now received a voucher for this cruise and I am told that if the cruise value is more than the voucher then I need to pay the difference. Firstly, this was NEVER disclosed until now. We were led to believe that we would be given actual cruise tickets. Secondly, the next cruise available that can be covered without needing to pay in the difference is scheduled for November 2017! I have been trying to make a booking since May 2016. How can you honestly think this behaviour is acceptable? I have only experienced frustration for the last 6 months, this is **** has decieved many people. Be proud of yourselves!