1 reviews | Active since Nov 2016
MSC Cruise was promised
<p>I genuinely cannot believe that poor service like what I have experienced from Glocell is still happening today. It has been the worst experience I have ever had, the very worst!</p> <p> </p> <p>Glocell excels in one thing...making empty promises. Don't expect them to respond with anything meaningful. So far the responses I have received are:</p> <p>1) phone back to make a booking in November 2016...I have been trying to make contact since May 2016, 2) automated computerised responses that someone would contact me...but noone ever did until i posted on hello peter!</p> <p>3)eventually someone responded to my hello peter review by asking me to fill in a form...which I did and then noone responded to do do anything about it.</p> <p>4)then weeks later someone named Tsheko Sereme (an employee of TLC) contacts me and promises to call me back 1 week later to make a booking...that deadline was over 1 week ago and yes once again noone responds even when I copy in Sheila Nankervis (an employee of Glocell). I have tried 3 times with these 2 people.</p> <p> </p> <p>This company has absolutely no clue of what customer service is and lacks the decency of acknowledging and responding to customers communication. The only thing Glocell has ever responded to is complaints on hello peter...and then their responses were sad excuses of never actually fixing anything.</p> <p> </p> <p>I began trying to make a booking for these "promised" cruises in May 2016. Do not sign up with Glocell unless you enjoy frustratingly poor customer service. I cannot believe this company is still in business.</p> <p> </p> <p>It seems that noone is capable of actually helping you, nor do they care.</p>
Good day, I appreciate your sincerest apologies but I would appreciate more having someone actually help me.
I called Glocell yesterday after receiving the voucher (and that was also after calling MSC who by the way had no idea that they were now making bookings instead of TLC) and I was promised by Tsheko Sereme that I would receive a phone call from his manager named Calvin Miles by 14h30 yesterday afternoon to assist in my query...I am still waiting for this promised call. Once again your company's promises are empty, and so are your apologies.
Good day, I appreciate your sincerest apologies but I would appreciate more having someone actually help me.
I called Glocell yesterday after receiving the voucher (and that was also after calling MSC who by the way had no idea that they were now making bookings instead of TLC) and I was promised by Tsheko Sereme that I would receive a phone call from his manager named Calvin Miles by 14h30 yesterday afternoon to assist in my query...I am still waiting for this promised call. Once again your company's promises are empty, and so are your apologies.