MSC Cruise Voucher

<p> </p> <p>Below is a copy of numerous emails a send to TLC Marketing and Glocell directly. No responce. When phoning I must hold on for 10min +. I renewed my contract in May 2016 and was told to phone 1 Nov to book the cruise. I filled in the forms and send it back the same day. Then after a long time and many phone calls I was told that the cruise as been booked out completely and that I must fill in new dates. When I heard nothing I phoned again and was told that TLC Marketing is no longer working with this, and I have to phone Glocell direct and speak to Shiela, who I never got hold of. Holding on for sometimes 15 min+ . Well I got lucky one day and some lady answered who told me Shiela is not available but she will phone of email me the same day. I am still waiting.... In the meantime I phoned MSC to find out if there is sill cabins available on the April cruise from Cape town to nowhere (because this is the only cruise the voucher is for) if you are in Cape town area. She said their is only a few cabins left but the more expensive ones. I do not mind to pay up for this cabin but now MSC cannot make my booking before I do not sent them the Cruise Voucher that I have to get from SHIELA. After this April cruise there are more criuses untill the end of the year or 2018 and by that time the voucher date has expired. </p> <p>Jennifer Coetzee</p> <p>********************</p> <p> </p> <p>ATTENTION: SHIELA OR ANY OTHER</p> <p> </p> <p>RE: MSC CRUISE VOUCER</p> <p> </p> <p>J Coetzee</p> <p> </p> <p>Cell nr 084 ********</p> <p> </p> <p>Unique Code – 29*****</p> <p> </p> <p>I have received a MSC cruise voucher when I renewed my contract last year. I am still struggling with this.</p> <p>We must now book directly with MSC but I am still waiting on my voucher (see below sample MSC forwarded to me).</p> <p>The cruise for Cape town November, 13 January, 20 January is fully booked. There are only a few places open on</p> <p>28 April cruise but she can’t book anything before I forward her the voucher. This is very urgent.</p> <p>It doesn’t help to receive a voucher in 2016 and I can only use it in 2018 because April is only cruise left.</p> <p> </p> <p>Please help me in this regard.</p> <p> </p> <p>Jennifer Coetzee</p> <p> ********** 553 or ********** </p> <p> </p> <p>From: Rhode Irene ********** <br /> Sent: Tuesday, January 10, 2017 3:27 PM<br /> To: Jenny Coetzee ********** /> Subject: RE: MSC Voucer - J Coetzee - Cell nr 084 ****** Below is an Eg.</p> <p> </p> <p>SAMPLE OF HOW VOUCHER MUST LOOK LIKE</p> <p> </p> <p>Below is on an EG.<br /> <br /> It gives us great pleasure to attach your MSC Cruise Voucher valued up to R8,000.<br /> <br /> We acknowledge that customer redemption was extremely high and that therefore there was sizable congestion with TLC’s Booking Office. We apologize for any inconvenience caused and now wish you happy, fun filled travels.<br /> <br /> Please note that similar to the travel and airline industries where availability and prices fluctuate based on seasonality, we highly recommend that you contact MSC as soon as possible to secure your choice of Cruise and dates to avoid disappointment.<br /> <br /> We would like to take the opportunity to thank you for your patience, we appreciate your continued support and trust that you will enjoy this once in a lifetime offer.<br /> <br /> Happy Holidays.<br /> <br /> GloCell Team<br /> <br /> Then a photo of how the voucher must look like. (Boat on the left , the a blue ribbon in the middle and on the right the voucher nr, ect.<br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> </p>